Mrs Stephanie Ashdown is the Practice Manager and it is her responsibility to ensure the Practice services are run efficiently. She is able to help patients with general enquiries about the Practice and any non-clinical problems that arise. She also deals with complaints in the first instance. Her number is 01428 748210.
We have 11 experienced receptionists who work either at the Health Centre or at Fernhurst Surgery. They are your first point of contact with the Practice and are both discreet and knowledgeable. Besides making your appointments they are able to help you with many other queries. Sometimes a brief explanation of your problem can help the receptionist direct you to the right person if you are in doubt. Please feel assured that all Practice staff will respect your right to confidentiality.
To deal with all the referral letters sent on patients’ behalf and the Practice admin work we have a team of 3 secretaries. We also have a team of 5 computer operators who do the work of issuing prescriptions, registering new patients and, as the Practice becomes more and more computerised, scanning all incoming correspondence into the electronic medical records.